Terms of Service

Acceptance of Terms

By accessing or using the website or services of RAF IT INFRASTRUCTURE (“we”, “us”, “our”), you agree to be bound by these Terms of Service. If you do not agree to these terms, you should not use our website or services.

Services Overview

RAF IT INFRASTRUCTURE provides software development, SaaS development, cloud infrastructure, automation, analytics, AI-powered applications, and related technology services. Specific deliverables, scope, and terms for any engagement are defined in a separate written agreement between us and the client.

User Responsibilities

• Provide accurate and complete information when contacting us or using our services.
• Use our website and services lawfully and in accordance with these terms.
• Not interfere with, disrupt, or attempt to gain unauthorized access to our systems.
• Comply with our Acceptable Use Policy.

Intellectual Property

All content, materials, and software made available through our website are owned by RAF IT INFRASTRUCTURE or its licensors and are protected by intellectual property laws. Ownership of work product created for clients is governed by the applicable engagement agreement.

Software Usage

Any software, code, or deliverables provided to a client may be used only as permitted by the applicable agreement. Unless otherwise agreed in writing, you may not copy, modify, distribute, sell, or reverse engineer our proprietary software outside the scope of your license.

Limitation of Liability

To the maximum extent permitted by law, RAF IT INFRASTRUCTURE shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of our website or services. Our total liability is limited as set out in the applicable engagement agreement.

Availability of Services

We strive to keep our website and services available and reliable but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue parts of our website or services at any time.

Termination

We may suspend or terminate access to our website or services if these terms or the Acceptable Use Policy are violated, or as otherwise permitted by an applicable agreement. Termination of client engagements is governed by the relevant contract.

Payment Terms

Fees, invoicing, and payment terms for services are defined in the applicable engagement agreement or proposal. Unless otherwise stated, invoices are due within the period specified in that agreement.

Confidentiality

We treat client information as confidential and expect the same in return. Confidentiality obligations for specific engagements are defined in the applicable agreement or non-disclosure agreement.

Compliance With Laws

You agree to use our website and services in compliance with all applicable laws and regulations. RAF IT INFRASTRUCTURE likewise operates in accordance with applicable legal requirements.

Governing Law

These terms are governed by the laws applicable to RAF IT INFRASTRUCTURE in its place of registration, Dubai, United Arab Emirates, without regard to conflict-of-laws principles. Engagement-specific agreements may specify governing law and dispute resolution.

Changes To Terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised date. Continued use of our website or services after changes constitutes acceptance of the updated terms.